Microsoft hosted unified messaging services

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Check Our Related Services:. The voice mail features found in Unified Messaging offer benefits for both end users and IT administrators. When you deploy Unified Messaging, users can access voice mail, email, and calendar information that's located in their mailbox from an email client, for example, Outlook or Microsoft Outlook Web App, from a mobile phone with Microsoft Exchange ActiveSync set up, or from a telephone.

Additionally, users can use the following features:. Access to Exchange information : UM-enabled users can access a full set of voice mail features from Internet-capable mobile phones, Microsoft Office Outlook or later versions, and Outlook Web App. These features include many voice mail configuration options and the ability to play a voice message from either the Reading Pane, using an integrated Windows Media Player, or the message list, using computer speakers.

If the user works in an office cubicle, is using a public computer or a computer that isn't enabled for multimedia, or is listening to a voice message that's confidential, they might not want to or be able to listen to a voice message through computer speakers. They can play the voice message using any telephone, including a home, office, or mobile telephone. Voice mail form : The voice mail form resembles the default email form.

It gives users an interface for performing actions such as playing, stopping, or pausing voice messages, playing voice messages on a telephone, and adding and editing notes. The voice mail form includes the embedded Windows Media Player and an Audio notes field.

The embedded Windows Media Player and notes field are displayed in either the Reading Pane when users preview a voice message or in a separate window when they open the voice message. If users aren't enabled for Unified Messaging, or if a supported email client hasn't been installed on the client computer, they view voice messages as email attachments, and the voice mail form isn't available. For example, the user can configure telephone access numbers and the voice mail Play on Phone number, and can then reset a voice mail access PIN.

Call answering : Call answering includes answering incoming calls on behalf of users, playing their personal greetings, recording messages, and submitting them for delivery to their Inbox as an email message.

Call Answering Rules : Call Answering Rules lets users who are enabled for voice mail determine how their incoming call answering calls should be handled. The way call answering rules are applied to incoming calls is similar to the way Inbox rules are applied to incoming email messages. By default, no call answering rules are configured. If an incoming call is answered by the Mailbox server, the caller is prompted to leave a voice message for the called party.

Using call answering rules, a caller can:. When users receive voice messages, the messages contain both a recording and text that's been created from the voice recording. Users see the voice message text displayed in an email message from within Outlook Web App or another supported email client. Message Waiting Indicator : Message Waiting Indicator is a feature found in most legacy voice mail systems and can refer to any mechanism that indicates the existence of a new message.

In Exchange , this functionality was provided by a third-party application, which indicated receipt of a new voice message by lighting the lamp on the desk phone. This feature was added to Exchange , and third-party software is no longer needed. Enabling or disabling Message Waiting Indicator is done on the user's mailbox or on a UM mailbox policy.

Missed call and voice mail notifications using SMS : When users are part of a hybrid or Microsoft or Office deployment, and they configure their voice mail settings with their mobile phone number and configure call forwarding, they can receive notifications about missed calls and new voice messages on their cell phones in a text message via the Short Messaging Service SMS.

However, to receive these types of notifications, the users must first configure text messaging and also enable notifications on their account. Protected Voice Mail increases the confidentiality of Unified Messaging, and lets users limit the audience for voice messages.

This functionality is similar to the way private email messages were handled in Exchange but now it also applies to voice mail messages. These two interfaces together are called Outlook Voice Access. Outlook Voice Access users can use Outlook Voice Access when they access the voice mail system from an external or internal telephone.

UM-enabled users who dial in to the voice mail system can access their mailbox using Outlook Voice Access. Using a telephone, a UM-enabled user can:. Access or dial contacts who are stored in the organization's directory or a single contact or contact group located in their personal Contacts. However, users could only send a single email message to a single user in their personal Contacts, to multiple recipients from the directory by adding each recipient individually, or by adding the name of a distribution list from the directory for your organization.

In Exchange , when a user signs in to their mailbox using Outlook Voice Access, they can also send email and voice messages to users in a group stored in their personal Contacts. Currently, most users and IT departments manage their voice mail separately from their email. Voice mail and email exist as separate inboxes hosted on separate servers accessed through the desktop for email and through the telephone for voice mail.

Unified Messaging offers an integrated store for all messages and access to content through the computer and the telephone. Exchange administrators can manage Unified Messaging using the same interface they use to manage the rest of Exchange, using the Exchange admin center EAC and the Exchange Management Shell. They can:.

A complete voice mail system : Unified Messaging offers a complete voice mail solution using a single store, transport, and directory infrastructure. All email and voice mail messages can be managed from a single management point, using a single administration interface and tool set. Is this page helpful? Please rate your experience Yes No. Any additional feedback? Important Skype for Business Online was retired on July 31, In this article.

Auto Attendant provides a way for calls to automatically be answered and routed to the correct person. Subscriber Access enables users to connect to Exchange UM and retrieve email, voice messages, contacts, and calendar information.

These objects are created and managed by using the CsExUmContact cmdlets.